After placing an order, you will receive a confirmation email from us containing all the details of your purchase. We may also get in touch if we need further information to verify your payment. Once your order is approved, the relevant NATBAY partner will aim to dispatch it within 2 business days. Depending on your location, delivery will normally take 2-7 business days from dispatch. We’ll be sure to keep you updated with tracking information. You can also follow the delivery progress under ‘My Orders’ in your NATBAY account.
If you order from multiple NATBAY partners, your items will arrive separately. While we aim to deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.