Exchange & Returns
The product must be in its original condition, unused with all tags still on and in the original brand packaging (if applicable). Returns must be done within 7 days of receipt.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping. Any returns that do not meet our policy will not be accepted.
NATBAY reserves the right not to return the following items:
Beauty products and cosmetics
Shoe care products
Products sold by international vendors
‘Customized Items’ with your specifications
Free Returns Pick Up
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the NATBAY partner boutique or brand it was ordered from no later than 7 days after your delivery date. We recommend that you book your return pick-up with our customer care by email [email protected] or by phone +66-(0) 2015-2555 within 3 days of your delivery date so as to arrive at the relevant location within 7 days.