We take our customers privacy seriously and we will only collect and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site or Application and browse without having to provide personal details. During your visit to the Site or Application you remain anonymous and at no time can we identify you unless you have an account on the Site or Application and log on with your username and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at [email protected] Alternatively you may contact us at + 66 - 2 - 015 - 2555 – 09:00-18:00 Monday to Friday – this telephone number will be open to receive calls between 8am to 8pm Monday to Friday.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
Collection of Personal Information
NATBAY does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only.
When you create a NATBAY account the personal information we collect may include your:
Date of Birth
The personal information we collect from you will be used in some or all of the following ways:
To deliver the products you have purchased from NATBAY
To update you on the delivery of the product and for customer support purposes
To provide you with relevant product information
To process your orders and to provide you with the services and information offered through our website and which you request
Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website or Application; improve the layout and/or content of the pages of our website or Application and customise them for users; identify visitors on our website or Application; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
When you register as a user on NATBAY website or Application, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
Payments that you make through the Site or Application will be processed by our agent AsiaPay. You must only submit to us or our Agent or the Site or the Application information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site or Application. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Updating Your Personal Information You can update your personal information anytime by accessing your account on NATBAY website or Application.
Security of Your Personal Information NATBAY ensures that all information collected will be safely and securely stored. We protect your personal information by:
Restricting access to personal information
Maintaining technology products to prevent unauthorized computer access
Securely destroying your personal information when it's no longer needed for our record retention purposes
NATBAY uses 256 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of Personal Information We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from NATBAY website or Application. In exceptional circumstances NATBAY may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. NATBAY is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by NATBAY please contact us at [email protected] and we will resolve the issue.
Collection of Computer Data When you visit NATBAY, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
Your computer's IP address
Webpage you were visiting before you came to our site
The pages with in NATBAY you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics. This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. As part of the above, NATBAY may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. NATBAY also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show NATBAY ads on sites across the Internet. NATBAY and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitor's’ past visits to NATBAY, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to NATBAY.
Once you have placed your order you will receive an e-mail acknowledgement.